Modernizing a Live Claims Platform

A Dutch legal claims platform manages complex claims end-to-end intake, documentation, communication, and resolution. Its operators needed two things at once: a more automated, reliable day-to-day system, and a clean relaunch under a new brand without losing continuity. dev-UP delivered both first strengthening the platform in place, then leading its full migration to a new identity.

Objective

• Automate repetitive, time-sensitive communication so staff could focus on casework instead of manual follow-up
• Improve reliability of core platform services (email delivery, file storage, server uptime)
• Give staff a clearer, centralized view of all communication tied to a claim
• Migrate the entire platform claim records, branding, infrastructure, and client-facing materials to a new brand with zero data loss and full continuity for existing users

Challenge

Claims teams tracked medical documents and reminders by hand, so deadlines could slip and communication history sat scattered across inboxes instead of on the claim. The platform also had recurring reliability issues failed email delivery, storage limits blocking logins, and file-sync problems risking uploaded documents. On top of that, the whole platform had to move to a new brand: every claim number, template, and integration migrated without disrupting active cases.

Solution

dev-UP built a medical information module directly into the claim workflow, so staff create and track reminders without leaving the case. An automated reminder engine schedules follow-up emails, resends them when needed, and cancels them the moment documents arrive no manual tracking. Every automated and manual message now logs to one communication timeline per claim.

We also resolved the reliability issues: email authentication and delivery, cloud storage sync (protecting uploaded files from loss), server handling of large attachments, and internal data-integrity fixes.

The biggest job was the brand migration. dev-UP ran a claim-numbering migration letting the new system run side-by-side with legacy records every claim, upload, and archive stayed accessible under the new identity, no re-work for active cases. We rebuilt document generation, email templates, billing logic, and the public website relaunching the whole business on new infrastructure while it kept running.

Outcome

• Staff no longer track medical follow-ups manually reminders schedule, resend, and cancel themselves automatically
• Every communication tied to a claim, automated or manual, now lives in one timeline
• Reliability issues (email delivery, storage, uptime) affecting daily operations were resolved
• The business relaunched under a new brand with full continuity no data loss, no disruption to active claims, and no re-work for existing clients