Claim deadlines that chase themselves

The problem

Claims teams tracked medical documents and reminders by hand, so deadlines could slip and communication history sat scattered across inboxes instead of on the claim it belonged to.

The platform itself had recurring reliability problems: failed email delivery, storage limits blocking logins, and file-sync issues that put uploaded documents at risk.

And all of it had to move. The whole platform was relaunching under a new brand, which meant every claim number, template and integration had to migrate without disrupting active cases.

What we built

dev-UP worked as a long-term technical partner, first strengthening the platform in place, then leading its full migration to the new identity.

A medical information module was built directly into the claim workflow, so staff create and track reminders without leaving the case. An automated reminder engine schedules follow-up emails, resends them when needed, and cancels them the moment the documents arrive.

Every message, automated or manual, now logs to a single communication timeline per claim.

The reliability work covered email authentication and delivery, cloud storage sync to protect uploaded files, server handling of large attachments, and internal data-integrity fixes.

The migration itself ran on a claim-numbering scheme that let the new system run side by side with legacy records, so every claim, upload and archive stayed accessible under the new identity. Document generation, email templates, billing logic and the public website were rebuilt, and the business relaunched on new infrastructure while it kept running.

The result

• Staff no longer track medical follow-ups by hand: reminders schedule, resend and cancel themselves
• Every communication tied to a claim, automated or manual, lives in one timeline
• The reliability issues affecting daily operations, from email delivery to storage and uptime, were resolved
• The business relaunched under a new brand with no data loss, no disruption to active claims and no re-work for existing clients

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