Software for the public sector that has to hold up under scrutiny
A case moves between three departments, two intake forms, and a mailbox nobody owns, and a citizen waits while it does. We build the digital services that carry that process end to end — accessible, traceable, and explainable to whoever asks.
What we see in public sector
Case handling spread across systems that do not talk
Intake happens in one place, assessment in another, and the decision lands in a mailbox. Answering “where is my case?” costs a person half an hour.
Accessibility treated as a final test
WCAG issues surface after the build, when they are expensive to fix — while the same service still has to work for every citizen who is entitled to use it.
Questions the system cannot answer
Procurement and privacy officers ask who accessed a record, on what basis, and how long it is kept. Too often that answer has to be assembled by hand.
What we build for it
Case and intake platforms with visible status
One flow from intake to decision, with the current state visible to the handler and to the citizen, and every step recorded for whoever reviews it later.
Accessible by construction
WCAG 2.1 AA taken as a build requirement rather than an audit at the end: semantic structure, keyboard paths, and contrast checked as the interface is built.
AI that assists a civil servant, never replaces the decision
Retrieval and summarising over your own documents, with the decision and the reasoning staying with a named person who can explain it.
Compliance and data
A public body has to be able to explain, on request, who had access to a record, on what basis, and how long it is kept. Here is how we arrange that.
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