Public sector
Public sector organisations from government agencies to educational institutions face high expectations in the digital age. Citizens and stakeholders demand convenient, transparent services, yet public bodies must also contend with strict regulations, security requirements, and often aging legacy systems. dev-UP partners with the public sector to deliver user-centered digital transformation that improves services while meeting governance and accessibility standards.
Key challenges
Digital Service Delivery
Public services need online portals for permits, enrollments, and citizen requests. The challenge is making them accessible for everyone while integrating with internal systems.
Data Security & Privacy
Public sector data is highly sensitive. Solutions must comply with regulations and balance openness with privacy.
Bureaucratic Processes
Workflows often require approvals and inter-department coordination. Streamlining without disruption is difficult.
Limited Agility
Fixed budgets and slow procurement cycles make upgrades challenging, even when new tech could improve services.
How dev-UP helps
Modern platforms, AI agents, and nearshore teams that move fast without compromising quality.
Citizen-facing portals that meet compliance
Accessible (WCAG-ready) portals for citizens, students, and stakeholders. Secure forms and clear information architecture. Reliable integrations with legacy systems and registries.
Case & workflow automation across departments
Digitized intake, approvals, and service requests with audit trails. Role-based access and clear ownership to reduce bottlenecks. Improved transparency and response times between departments.
Publishing at scale for policies & programs
Structured content for announcements, policy updates, tenders, and programs. Multi-language ready and easy to maintain with governance. Fast publishing without sacrificing compliance or accuracy.
AI support for staff and public inquiries
AI assistants that answer FAQs and guide users to the right service. Helps internal teams retrieve information quickly. Reduces call volume and frees capacity for high-value work.
Related case studies
Real projects that mirror the challenges in this industry.
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